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Troubleshooting

Quick triage

  1. Is the tunnel up? (SAs / logs)
  2. Do routes exist both ways? (effective routes, BGP learned)
  3. Is traffic permitted? (firewall policy hit counts)
  4. Asymmetric paths? (SNAT/match rules)

Useful commands

  • Azure: Test-AzNetworkConnectivity, effective routes
  • FortiGate: diag vpn ike, diag debug flow

Common symptoms

  • DPD failures check NAT-T and timers
  • One-way reachability UDR asymmetry / policy